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Melia Casa Maya Cancun All Inclusive, Cancun

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From255US$ /night
Check-in
05Feb2025Select date
Check-out
06Feb2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Resort

Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancun, Mexico, 77500

Hotel Casa Maya is a family-oriented resort situated in the heart of Cancun's Hotel Zone, featuring over 2391.98 yd² of pristine white sand beach alongside the stunning turquoise waters of the Caribbean. The resort's unique location allows for easy access to Cancun's best dining, nightlife, and recreational activities, providing an ideal backdrop for unforgettable vacations. The beautifully designed property embraces the local culture, evident in its architecture and warm ambiance, making it a distinguished choice in the area.

Location

Located in the vibrant Zona Hotelera, the resort is conveniently positioned near several major landmarks including shopping centers, golf courses, and nightlife hotspots. This prime location ensures that guests can easily explore Cancun's famed attractions while enjoying seamless access to beautiful sandy beaches directly from the hotel. Transportation options are readily available for guests seeking to venture further.

Rooms

The resort offers stylish and comfortable rooms, including Standard Suites and Junior Suites, equipped with modern amenities. Each room features a private bathroom, air conditioning, a flat-screen TV with satellite channels, and spacious layouts that emphasize relaxation. Many suites provide exclusive views of the ocean, enhancing the overall vacation experience.

Eat & Drink

Onsite dining includes La Veranda, offering an international buffet, and Las Brisas Restaurant, which specializes in Mexican cuisine and fresh seafood. Guests can enjoy breakfast buffets featuring fresh fruits, tacos, and traditional staples, along with waiter service on the beach for added convenience. The resort also provides options for light snacks and drinks at the Coco Loco Snack Bar and Lobby Bar.

Leisure & Business

Hotel Casa Maya boasts numerous leisure facilities including two heated pools tailored for adults and children, a lively water park, and organized activities that engage visitors of all ages. Guests can take part in exciting programs such as morning stretching, snorkeling tours, and resort-led games to enhance their vacation experience. The property also features areas designed for kids, ensuring a fun and safe environment for families.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.
Double Room
Max:
2 persons
41 m² 
Bed options:
1 King Size Bed
Sea view
Shower
Air conditioning
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Guest Room
Max:
2 persons
41 m² 
Bed options:
1 King Size Bed
Sea view
Shower
Air conditioning
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Pool Side King Room
Max:
2 persons
41 m² 
Bed options:
1 King Size Bed
Sea view
Shower
Air conditioning
Check Prices
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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center
Cancun 4.5 mi
Airports
Isla Mujeres (ISJ) 13.7 mi
Cancun (CUN) 14.1 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Private beach
  • Elevator
  • Vending machines
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Water sports
  • Tennis court

Guest Parking

  • Electric kettle

Services

  • Paid shuttle service
  • Valet parking
  • Housekeeping
  • Laundry

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Packed lunches

Children

  • Children's menu
  • Children's pool
  • Water slides
  • Children's play area
  • Toys
  • Kids club

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Entertainment
  • Sun terrace
  • Garden area
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
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Location

Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancun, Mexico, 77500
Map view
street view
Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancun, Mexico, 77500
Nearby
Beach
Playa Langosta
900 ft
Blvd. Kukulkan 5. 5 Playa Langosta
Float Fun Cancun
400 ft
Blvd. Kukulcan Km. 4.5
Jardin del arte
1900 ft
Restaurants
Cocoa Grill & Seafood Restaurante
2800 ft
Blvd. Kukulcan Km 4.5 En Grand Oasis

Reviews and Ratings

Feedback from previous guests about their experience.
84%
liked the resort and would come back
Spacious rooms
Friendly staff
Limited dining options
Location convenience
8.4/10
Great
Rooms
6.4
Location
8.0
Service
6.6
Dining
5.2
Guest reviews
8.4/10
based on 50 reviews
4/5 based on 1999 reviews
7.9
7.9/10based on 3599 reviews
#94 of 273 hotels in Cancun based on Tripadvisor
Byron
United States of America, January  2025
7.4/10

This hotel offers spacious rooms with beautiful views and a friendly atmosphere. The beach is nice, but the location can feel crowded at times. While the service was accommodating, the dining options were disappointing, especially with the extra charges for breakfast. Overall, it's a comfortable stay, but some aspects could use improvement.

Rooms
9.0
The room I had was spacious and clean, featuring a lovely balcony with a beautiful view. It felt quite nostalgic, almost like stepping into an 80s set, which I surprisingly loved!
Service
7.0
The beach service was really friendly and accommodating, and I had a positive experience with most of the staff. However, I was disappointed when I was charged for breakfast despite being promised it was free.
Location
Dining
5.0
The dining experience didn't live up to my expectations. Even though there were some made-to-order options, the overall quality was lacking, and I feel like the breakfast could have been much better.
Facilities
7.0
The facilities were decent, with a nice beach area to relax, but they were not extraordinary.
Karen
United Kingdom, January  2025
7.8/10

My stay at the hotel was quite enjoyable overall. The rooms were spacious and well-equipped, providing a peaceful and comfortable atmosphere. The staff was incredibly friendly and accommodating throughout my stay. However, the dining options could use some improvements, as I found them to be somewhat pricey and not up to par on certain nights. The location could also be better since it’s somewhat inconvenient for dining out, but the beachfront was a definite plus.

Rooms
9.0
The rooms were truly large and came with a terrace and a fully equipped kitchen, which I really appreciated. Everything was clean, and it provided a quiet place to unwind.
Service
10.0
The service was amazing! The staff was friendly and responsive, always ready to help with any needs I had during my stay.
Location
6.0
While the hotel is located on a calm beach, the convenience of nearby restaurant options needs serious improvement, making it a bit of a hassle to find place to eat outside the property.
Dining
5.0
The dining experience left something to be desired, especially on Italian night, and I found the prices a bit high for what was offered. I also wish they provided bottled water in the rooms since the tap water wasn’t drinkable.
Facilities
7.0
The hotel had good facilities overall, including a lovely pool area, but it could benefit from more amenities to enhance the guest experience.
Spacious rooms
Limited dining options
Emma
United Kingdom, January  2025
5.6/10

I had a mixed experience at the hotel. While the location was convenient and the staff was friendly, I found the rooms to be quite noisy and not particularly clean upon arrival. The dining options were also overpriced and disappointing. Overall, there are definitely some ups and downs to consider.

Rooms
5.0
The rooms were huge but unfortunately quite noisy with constant sounds coming from the bathroom and air conditioning unit. They were also not clean when I arrived.
Service
6.0
The staff was friendly and accommodating, but they were not very helpful when it came to fixing issues with the thermostat in the room.
Location
7.0
The location was decent; it was a bus ride away from shopping and close to the beach, but being not close to any restaurants was a downside.
Dining
5.0
The dining experience was misleading and quite overpriced, which left me disappointed.
Facilities
6.0
The facilities were adequate, but there was nothing particularly impressive about them.
William
United States of America, December  2024
5.8/10

I found the hotel in a lovely location, but I was quite disappointed with the condition of the rooms and the limited range of dining options. While the staff was kind and helpful, the overall experience felt below par. The amenities could use an upgrade, but the service was commendable and the location was convenient for exploring the area.

Rooms
5.0
The rooms were outdated and not very clean. I noticed broken lampshades, rusty appliances, and the furniture looked like it hadn't been updated since the 1980s.
Service
8.0
The service was more than excellent. The staff was very kind and helpful, though I expected a little more assistance with my laundry.
Location
9.0
It had a great location, with easy access to the zona hotelera and public transportation just a short walk away.
Dining
5.0
The breakfast was what they called 'American Breakfast,' but it didn't quite live up to expectations and was limited in variety.
Facilities
5.0
The facilities were okay, but I felt they weren't very modern or well-maintained.
Victoria
United Kingdom, December  2024
7.4/10

I had a mixed experience at this hotel. The location is fantastic, right on the beach and surrounded by beautiful greenery. However, the rooms could really use some improvements, and the noise from the adjacent rooms was quite disruptive. The service was friendly but noticeably slow at times. Overall, it has great potential but requires some attention to detail.

Rooms
6.0
The rooms were clean but could use some renovations. Unfortunately, I was disturbed by noise from the adjacent room and loud TV.
Service
5.0
The staff was friendly and helpful, but the service was quite slow, making it frustrating at times.
Location
10.0
The location was perfect, right on a beautiful stretch of beach with easy access to public transportation.
Dining
7.0
The breakfast buffet had delicious fresh fruit and juices, but the vegetarian options were somewhat limited.
Facilities
7.0
The amenities were decent, but nothing particularly stood out as exceptional.
Great beach access
Noisy rooms
Peggy
United States of America, December  2024
7.6/10

I had a great stay at this hotel. The rooms were spacious, clean, and offered a beautiful view from the balcony, which was a major plus. The service from the staff was amazing; they were kind and helpful throughout my stay. However, the dining options were just okay, and the location could use some improvement since it felt a bit isolated from main restaurant areas. Overall, it was a good value for the money.

Rooms
9.0
The rooms were spacious, clean, and offered a beautiful view from the balcony, which was fantastic.
Service
10.0
The staff was amazing—really friendly and helpful, making my experience much more enjoyable.
Location
6.0
The location needs some improvement; it felt a bit isolated, which made dining out a challenge at times.
Dining
5.0
The dining experience was just okay; there weren't many options available, and the food could have been better.
Facilities
8.0
The hotel facilities were decent, and the pool area was enjoyable, adding extra value to my stay.
Andrea
United States of America, November  2024
5.6/10

The hotel has a fantastic beach and spacious rooms with great views, making it a nice place to relax. However, the cleanliness of the rooms left much to be desired, and the service was hit or miss, with some staff being friendly while others were quite rude. Overall, it's a mixed bag, with potential but needing improvement in certain areas.

Rooms
5.0
The rooms were very spacious, with two double beds and a beautiful view from the balcony. Unfortunately, they were not very clean, with signs of mold and stains on the furniture.
Service
5.0
The service was quite inconsistent; some staff members were friendly and helpful, but others were rude, especially when it came to transportation.
Location
9.0
The location right on the beach was great and within walking distance to the ferry for Isla Mujeres, making it a convenient and beautiful spot.
Dining
5.0
The dining experience was underwhelming, with bland food choices and a lack of flexibility in the menu. The waitstaff also created unnecessary drama when we tried to order for my child.
Facilities
6.0
Although the facilities could have been better, the beach was nice and the pool area was enjoyable, but more attention to detail would enhance the experience.
Howard
United States of America, November  2024
6.0/10

My stay at the hotel was a mixed bag. While the location was fantastic, allowing me to access various places easily, the rooms left much to be desired as they felt outdated and had a moldy smell. The staff was friendly and polite, but their service could be a bit chaotic. Dining options were also limited and repetitive, which wasn't ideal. Overall, while I appreciated some aspects, there were significant improvements needed for a better experience.

Rooms
5.0
The rooms were very spacious but unfortunately had a strong moldy smell. They felt pretty old and outdated, with an odd door connecting to a larger adjacent room.
Service
7.0
The staff was super friendly and extremely polite, speaking fluent English, but the service felt chaotic and they seemed to be up-selling nearly everything.
Location
8.0
The location is nice, situated at the beginning of the Hotel Zone, making it easy to walk to a few attractions and catch buses to other areas.
Dining
5.0
Dining options had a good selection, but they were quite expensive, repetitive, and lacked variety, especially for vegetarian or vegan meals.
Facilities
6.0
The facilities were decent but didn't stand out; they could benefit from some upgrades to match modern expectations.
Arthur
United States of America, November  2024
6.6/10

I had mixed feelings about my stay at Casa Maya. The location was great, right by the beach, which was perfect for our last night before flying home. However, the rooms were a bit disappointing and not as clean or modern as I had hoped. The service was slow, but the staff was friendly. Overall, it felt like decent value for money, but there are definitely areas for improvement.

Rooms
5.0
The rooms were not the newest or the cleanest, with a stained carpet and some dusty furniture. There was a lot of noise from the adjacent room, which made it hard to sleep comfortably.
Service
6.0
The service was quite slow, but I appreciated that they changed my room without any extra fees when I voiced my concerns. The staff, especially Patsy, were friendly.
Location
9.0
The location was perfect, within walking distance to the ferry and just a short taxi ride to the strip. It was right on a beautiful stretch of beach, which I loved.
Dining
7.0
The dining options were decent but could have included more vegetarian and vegan fare. The breakfast had a nice selection of fruits and juices, but I would have liked to see a wider variety.
Facilities
6.0
The facilities were satisfactory, but they could use some updates and maintenance to match the overall experience.
Susan
United States of America, November  2024
7.0/10

My stay at the hotel offered a mix of experiences. The room was quite comfortable, which I appreciated, but the outdated decor and bathroom issues need attention. The service from the staff was genuinely helpful and friendly, though there were some quirks with room assignments. The location was excellent, right in the heart of things, making it easy to access transport and nearby attractions. Dining left something to be desired, as the food lacked flavor despite the variety offered. Overall, there are some great elements here but also areas in need of improvement.

Rooms
6.0
The room was comfortable but quite outdated with rusty stains in the bathroom.
Service
7.0
The staff were really helpful and friendly, but we had some issues with room organization.
Location
9.0
The hotel is right on the strip, making it super accessible to buses and shops.
Dining
5.0
While there was a good variety, the food lacked taste, which was disappointing.
Facilities
7.0
Facilities were decent but could use some upgrades.
Matthew
United Kingdom, October  2024
5.0/10

My stay at the hotel had its highs and lows. While the views from the spacious rooms were absolutely stunning, I was quite disappointed by the overall cleanliness and upkeep of the room. The staff was friendly, but I encountered some issues with service that made my experience less than ideal. The location, unfortunately, wasn't very convenient for nearby restaurants, but the facilities had potential for a comfortable stay.

Rooms
5.0
The rooms were spacious with fantastic views, but they weren't ready on arrival, and I was surprised by how small some were. Additionally, the cleanliness was an issue with dirty linens and old furniture that didn't match the pictures I saw online.
Service
5.0
The staff was generally friendly, but I faced some disappointing service when I needed help with the thermostat, which was broken. Additionally, the room service could have been more efficient.
Location
5.0
The location was not great; it felt isolated from restaurants and attractions. It could have been much more convenient for exploring the area.
Dining
5.0
The breakfast options were misleading and didn't meet my expectations. It lacked variety and felt underwhelming for the price I paid.
Facilities
6.0
The facilities had potential, but they seemed to be in desperate need of a refresh, particularly the exterior.
Maurice
United Kingdom, October  2024
7.6/10

My stay at the hotel was quite enjoyable, especially with its great location right on the beach. While the rooms were comfortable and provided hot water, I noticed the service was a bit overwhelming with constant pressure to purchase add-ons. The dining options left much to be desired, as prices were high and the food wasn't great. Overall, the price was reasonable, but I expected better from the dining experience.

Rooms
9.0
The rooms were exceptionally clean and comfortable, with hot water available throughout my stay. I was placed on the 8th floor, which provided a good view.
Service
Location
10.0
The location was fantastic, with easy access to a well-maintained beach and close to several restaurants.
Dining
5.0
I found the dining options to be quite expensive, and I was disappointed by the lack of tasty choices. I especially wish they had provided cleaner drinking water in the rooms.
Facilities
7.0
The facilities were decent overall, but nothing stood out particularly positively or negatively.
Steven
United Kingdom, October  2024
7.0/10

The hotel had a lot going for it, especially with its spacious rooms offering fantastic views and a beautiful beach nearby. I appreciated the great location, making it easy to explore the area. However, the service could use improvement, particularly with the added charges and some pushy behavior regarding timeshare discussions. While the dining options were decent, they felt a bit pricey for what was offered. Overall, it was a good deal for the spaciousness and view, but there are definitely areas for improvement.

Rooms
7.0
The rooms were quite spacious and offered stunning views, but they felt a little outdated and had a peculiar smell. It was reminiscent of a retro style, which I found amusing, but not everyone might appreciate that.
Service
5.0
Service was a mixed bag; while the staff was generally friendly, I felt pressured to pay additional fees on top of what was already charged. Also, directing me to timeshare pitch people was frustrating and detracted from the experience.
Location
9.0
The location is fantastic, easily accessible to pools, bars, restaurants, and the beach. It’s also a short distance to the ferry and other attractions, making it an ideal spot for exploring.
Dining
6.0
Dining options were on the pricier side, and while the breakfast options were plentiful, they tended to stay the same rather than offering variety. A complimentary bottle of water would have been a nice touch too.
Facilities
7.0
The hotel had good amenities, including a beautiful beach area and nice pools, but some of the furniture felt a bit worn out and could use some updating.
Penelope
United Kingdom, September  2024
6.6/10

I had a decent time at the hotel, with comfortable and clean rooms, and the location being quite appealing. However, the service left much to be desired as we missed out on an excursion due to the staff's oversight. The dining options were limited and quite expensive, which was disappointing. Overall, it's a great place for a relaxing stay, but some improvements in service and dining would make it perfect.

Rooms
7.0
The rooms were clean and comfortable, which was a plus. I did find the room assignment a bit confusing, as I ended up with a different room than initially booked.
Service
5.0
The service was not ideal, as we missed an important excursion due to a scheduling mix-up. The bar was often busy, which made it hard to get what we needed.
Location
8.0
The hotel has a beautiful location, with great pools and easy access to the beach, although the seaweed on the shore was a downside.
Dining
6.0
I found the dining options quite expensive, and the breakfast was not a buffet. I wish there were more affordable and varied choices available.
Facilities
7.0
The facilities were generally good, especially the pools and the bar area, but they could benefit from improvements to ensure all guests are serviced promptly.
Sawyer
United Kingdom, September  2024
7.2/10

I had a lovely three-night stay at the hotel, enjoying the spacious and clean suite with an ocean view and a balcony, which made for a nice vacation. The location was perfect, close to grocery stores and good beach spots, but the dining options could use improvement, especially concerning breakfast. While the service was mostly good, there was a hiccup on the last day regarding breakfast timing. Overall, it was a comfortable stay with friendly staff, but a few areas could be better.

Rooms
9.0
The suite was very clean and comfortable, and having the ocean view and balcony was a significant plus for us.
Service
6.0
While the staff was friendly, I had a frustrating experience when I was sent to listen to a timeshare pitch just to get my room key. On our last day, there was a big line for breakfast, and no alternative was offered, which was disappointing.
Location
9.0
The hotel has a great location, within walking distance to the ferry and close to the beach. It's also near plenty of places to eat, which we appreciated.
Dining
5.0
The selection at breakfast was okay, but I found the food lacking in flavor, especially compared to what we expected. The staff there could also be more accommodating.
Facilities
7.0
The amenities were alright, with good pools, but nothing too special stood out.
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Rooms and Guests2 Guests, 1 Room